Quality Assessment of Educational Services Technical Complex Tehran (Tehran Representation) Based on Seroquel

Hossein Abasian¹, Hassanreza zeyn Abadi², Maryam Sasanian^*3  

¹Assistant Professor oF Department of Management, University of Al-Khwarizmi, Karaj, Iran ²Assistant Professor oF Department of Management, University of Al-Khwarizmi, Karaj, Iran ³A graduate student in Department of Education, University of Al-Khwarizmi, Karaj, Iran  

DOI : http://dx.doi.org/10.13005/bbra/1956

ABSTRACT: The aim of this study was to evaluate the quality of educational services Technical Complex Tehran (Tehran representation) is based on SERVQUEL model. SERVQUEL model has dimensions of tangible, reliability, responsiveness, assurance and empathy is. The purpose of this study, is an applied research and the collection of data and analysis is a descriptive study and survey. The population of the study consisted of all students complexes of Tehran (representing Alborz) up to 285 people, among them a randomly selected sample. Data were collected by questionnaire Parasuraman (1994) that its validity and reliability were confirmed by standard methods. In this study, the Kolmogorov–Smirnov statistic and descriptive data to determine the normality of the data and Wilcoxon tests were used to test the hypotheses. The results show that in all aspects of Servquel (of tangible, reliability, responsiveness, assurance and empathy) between what the students understand and what about the quality of educational services is expected, there is a significant difference at the 0.05 level

KEYWORDS: assessment; educational services; SERVQUEL; complexes of Tehran

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